firejl Privacy Policy

This Privacy Policy ("Policy") describes how firejl ("firejl," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," or "User") who access or use the firejl online gaming platform available at firejl.run and all associated services (collectively, the "Platform").

firejl is committed to protecting the privacy and security of your personal data. We process personal information in accordance with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable gaming regulations administered by the relevant Philippine gaming authority.

By registering a firejl account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the firejl Platform.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

firejl collects personal information that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of personal data we collect include:

2.1 Registration Data. When you create a firejl account, we collect your full legal name, date of birth, gender, residential address (including city, province, and postal code), email address, and Philippine mobile number. This information is required to create and maintain your account.

2.2 Identity Verification (KYC) Data. To comply with our Know Your Customer (KYC) and anti-money laundering (AML) obligations, firejl may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, PhilHealth ID, or driver's license), proof of address documents, and proof of payment method ownership. Biometric data contained in identification documents (such as photographs) is processed solely for identity verification purposes.

2.3 Financial Data. firejl collects information about your deposits, withdrawals, and transaction history on the Platform. We also collect payment method details necessary to process transactions, such as GCash mobile numbers, PayMaya account details, and bank account information for BPI, BDO, and Metrobank transfers. firejl does not store full card numbers or banking passwords.

2.4 Gaming Activity Data. We collect records of your gaming activity on the firejl Platform, including games played, bets placed, wagers won or lost, session durations, and bonus usage. This data is used for account management, regulatory reporting, and responsible gaming monitoring.

2.5 Technical Data. When you access the firejl Platform, we automatically collect certain technical information, including your IP address, device type and model, operating system, browser type and version, screen resolution, and unique device identifiers. We also collect log data such as access times, pages viewed, and referring URLs.

2.6 Communications Data. If you contact firejl customer support, we retain records of your communications, including emails, chat transcripts, and support ticket history. This data is used to resolve your queries and improve our service quality.

2.7 Preference Data. We collect information about your Platform preferences, including language settings, notification preferences, and responsible gaming tool settings such as deposit limits and session time limits.

firejl uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your firejl player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to firejl's games, promotions, bonuses, and all other Platform features and services.
• Payment Processing: To process deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, or Metrobank) and to maintain accurate financial records.
• Regulatory Compliance: To fulfill our legal and regulatory obligations, including KYC verification, AML monitoring, responsible gaming reporting, and cooperation with regulatory authorities and law enforcement agencies as required by Philippine law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, to administer responsible gaming tools you have activated (such as deposit limits and self-exclusion), and to contact you if we have concerns about your gaming behavior.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Communications: To send you account-related notifications, security alerts, transaction confirmations, and, where you have consented, promotional communications about firejl offers and new games.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the firejl Platform.
• Legal Claims: To establish, exercise, or defend legal claims in connection with the firejl Platform or your account.

firejl processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity : Processing is necessary to perform our contract with you — specifically, to provide you with a firejl account and the gaming services you have requested.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations, including KYC/AML requirements, responsible gaming obligations, and reporting duties under Philippine gaming regulations.
• Legitimate Interests: Processing is necessary for firejl's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example, to send you promotional communications — you may withdraw that consent at any time by contacting us at [email protected] or updating your account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

firejl does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

5.1 Service Providers. firejl engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and analytics providers. These service providers are contractually bound to process your data only on firejl's instructions and to maintain appropriate security standards.

5.2 Regulatory and Law Enforcement Authorities. firejl may disclose your personal data to Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government bodies where required or permitted by applicable law, including for the purposes of AML/CTF compliance, fraud investigation, or regulatory reporting.

5.3 Game Providers and Technology Partners. firejl works with licensed game providers and technology partners to deliver games and platform features. These partners may receive limited technical data (such as session tokens and game results) necessary to deliver their services. They are not permitted to use this data for any other purpose.

5.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of firejl's business, your personal data may be transferred to the acquiring entity as part of that transaction. firejl will notify you of any such transfer and the privacy practices of the acquiring entity.

5.5 With Your Consent. firejl may share your personal data with other third parties where you have given your explicit consent to such sharing.

firejl uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the firejl website. We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. You cannot opt out of strictly necessary cookies without affecting Platform functionality.
• Functional Cookies: These cookies remember your preferences and settings, such as your language selection and responsible gaming tool configurations, to provide a more personalized experience.
• Analytics Cookies: firejl uses analytics cookies to understand how players use the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized where possible and is used solely to improve the Platform.
• Security Cookies: These cookies help firejl detect and prevent fraudulent activity, unauthorized access, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the firejl Platform. For more information on managing cookies, refer to your browser's help documentation.

firejl does not use third-party advertising cookies or allow external advertisers to place tracking technologies on the Platform.

firejl retains your personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements.

Specifically, firejl applies the following retention periods as a general guide:

• Account and Registration Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and gaming licensing requirements.
• KYC and Identity Verification Data: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Financial and Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, as required by the Anti-Money Laundering Act and related regulations.
• Gaming Activity Records: Retained for a minimum of three (3) years following account closure for responsible gaming monitoring and dispute resolution purposes.
• Customer Support Communications: Retained for a minimum of two (2) years following the resolution of the relevant inquiry or dispute.
• Technical and Log Data: Generally retained for up to twelve (12) months for security and analytics purposes, unless a longer retention period is required for an ongoing investigation.

Where retention beyond these periods is required by law, regulation, or ongoing legal proceedings, firejl will retain the relevant data for the duration of that requirement. Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.

firejl takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the firejl Platform is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Access Controls: Access to personal data within firejl is restricted to authorized personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: firejl offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: firejl conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.
• Incident Response: firejl maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, firejl will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by firejl. To exercise any of these rights, please contact us at [email protected]. firejl will respond to your request within thirty (30) days.

Please note that some of these rights are subject to limitations under applicable law. For example, firejl may be unable to delete certain data that we are legally required to retain. firejl will explain any such limitations when responding to your request.

If you are not satisfied with firejl's response to your data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The firejl Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. firejl does not knowingly collect personal data from individuals under the age of 21.

If firejl becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data, and take appropriate action in accordance with our legal obligations. If you believe that a minor has registered a firejl account, please contact us immediately at [email protected].

The firejl Platform may contain links to third-party websites or services, such as payment provider portals. firejl is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

firejl does not endorse or make any representations about third-party websites. Your use of any third-party site is at your own risk and subject to the terms and privacy policy of that site.

firejl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes to this Policy, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how firejl protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

If you have any concerns about changes to this Policy, please contact us at [email protected] before continuing to use the Platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or firejl's data processing practices, please contact our Data Protection Officer (DPO):

If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines through their official channels.